Doña Lola Hotels aims to respect the privacy of its clients and users of its website and social media, as well as to protect the personal data that may have been provided to us through any form of contact with our hotel chain.
For this reason, Doña Lola Hotels has implemented the necessary technical and organisational security measures to ensure the security and integrity of clients' personal data, thus preventing loss, processing, or unauthorised access in accordance with current data protection legislation.
In this regard, and in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament (GDPR), we provide below the information regarding the processing that Doña Lola Hotels carries out on your data.
COMPANY NAME: Marina Zahara SL
Tax ID: B11242476
Address: Calle Thomson, 11393 Zahara de los Atunes, - CADIZ
Phone: +34 956 439 009
Email: reservas@donalolazahara.com
We will process the data obtained to manage the registration process and the relationship with users of our website, respond to and address user requests through the various contact forms, and to administratively manage the contracted service.
Specifically, at Doña Lola Hotels, we carry out the following processing of your personal data:
ONLINE BOOKINGS: By completing the online booking form, the user accepts and authorises Doña Lola Hotels to use and process the personal data provided in an automated manner for the purpose of managing the requested booking and providing the contracted accommodation service. In the event that the user has expressly consented to the sending of commercial communications by ticking the corresponding box on the form to receive advertising about the services and offers made by Doña Lola Hotels, their personal data will also be processed to provide them with information about our news and offers via email.
Likewise, the user making a reservation is informed that their personal data and those related to the reservation will be shared with the companies that are part of the Doña Lola Hotels group that need to be involved in managing and executing the reservation for the purposes described above.
CONTACT FORMS: By filling in the contact and feedback form on the website, the user accepts and authorises Doña Lola Hotels to use and process the personal data provided to address requests, suggestions, and complaints, as well as to improve the quality of the service. For proper attention and response to communication, their personal data may be shared with companies in the Doña Lola Hotels group to provide the most appropriate response to the request.
The user can request the cancellation of their personal data at any time by sending an email to reservas@donalolazahara.com.
The legal basis for processing your personal data is the express consent that the individual has previously provided, as well as compliance with legal obligations as stipulated by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and other current legal regulations concerning data protection.
Thus, the personal data we process comes from the individual themselves or their legal representative. In no case do we process special categories of personal data, such as: data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or data concerning the health of a natural person.
Failure to provide the requested personal data or not accepting this data protection policy will result in the inability to subscribe, register, or receive information about the services.
In cases where there is a prior contractual relationship between the parties, the legal basis for fulfilling the necessary administrative, tax, accounting, and labour obligations under current legislation will be the prior existence of such a commercial relationship.
Personal data will be retained for the duration of the relationship you maintain with us and, in any case, for the periods stipulated in applicable legal provisions and for as long as is strictly necessary to address possible liabilities arising from the processing.
In any case, we will delete your data when they are no longer necessary or relevant for the purposes for which they were collected, after 10 years from the last service contract, provided that you have not requested the cancellation of the data beforehand.
Data processed for commercial purposes will remain active unless you request its deletion. The user can revoke their consent for the processing of their personal data at any time by sending an email to reservas@donalolazahara.com.
Curricula sent to the company will be deleted after 2 years from their receipt.
No data will be shared with third parties, except for companies belonging to the Doña Lola Hotels group, or service providers who provide services on our behalf or in compliance with a legal obligation. Data will be shared with companies in the same group to share the necessary information for the proper provision of the service.
The information you provide to us both through this website and the application will be hosted on servers owned by Doña Lola Hotels.